Privacy Policy

Welcome to Domusbet. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website, services, and applications (collectively, the "Services"). By accessing or using Domusbet, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.

Domusbet operates under the regulatory oversight of our licensing authority. All our operations, including data processing, adhere to strict legal standards. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant.

We collect various types of information to provide and improve our Services:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, verify your identity, deposit funds, or contact customer support. Examples include your full name, date of birth, residential address, email address, telephone number, and payment details (e.g., credit card numbers, bank account information). We also collect identification documents, such as passports or driving licenses, for identity verification and "Know Your Customer" (KYC) purposes, as legally required.
• Transactional Data: Details of your betting activity, deposits, withdrawals, and other transactions conducted through Domusbet. This includes the amount, time, and type of transaction.
• Technical Data: Information about your device and how you access our Services. This includes your IP address, browser type and version, operating system, device identifiers, time zone setting, and location data.
• Usage Data: Information about how you use our website and services, such as pages visited, links clicked, features used, and the duration of your sessions.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone call recordings, for quality assurance and training purposes.
• Publicly Available Information: In some cases, we may collect information about you from public sources, such as social media platforms or public registers, to assist with identity verification and fraud prevention.

We use the information we collect for various purposes, primarily to provide and enhance your experience with Domusbet:

• To Provide Services: To manage your account, process your bets and transactions, and provide you with access to our full range of betting services.
• Identity Verification and Fraud Prevention: To verify your identity, age, and location, as required by law, and to prevent fraudulent activities, money laundering, and other illegal acts.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Personalization: To tailor your experience, including offering personalized promotions, content, and services based on your preferences and betting history.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions that may interest you, where you have consented to receive such communications.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and performance of our website and services.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including reporting to regulatory bodies and enforcing our terms and conditions.
• Security: To maintain the security and integrity of our Services, detecting and preventing unauthorized access or malicious activities.

We process your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Domusbet, specifically to provide you with our betting services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Domusbet is subject, such as anti-money laundering (AML) regulations, age verification, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Domusbet or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, preventing fraud, maintaining network and information security, and direct marketing (where permitted by law).
• Consent: In some cases, we may process your data based on your explicit consent, particularly for certain marketing communications or optional features. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

We may share your personal data with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT infrastructure providers, customer support platforms, and identity verification services. These providers are contractually bound to protect your data and use it only for the purposes for which we disclose it to them.
• Regulatory and Law Enforcement Bodies: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, and other governmental organizations if required by law, court order, or to assist with investigations into illegal activities.
• Fraud Prevention Agencies: To prevent fraud, money laundering, and other criminal activities, we may share your data with specialized agencies and databases.
• Affiliates and Group Companies: We may share your data with our affiliated companies or entities within our corporate group for operational, analytical, and marketing purposes, always in accordance with this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will require the acquiring entity to adhere to similar privacy standards.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties.

Domusbet takes the security of your personal data seriously. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes and are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection Systems: We employ firewalls and other security systems to protect our networks from external threats.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You also play a crucial role in protecting your data by choosing a strong password and keeping your account details confidential.

Under applicable data protection laws, you have several rights regarding your personal data. Domusbet is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

Domusbet uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are strictly necessary for the operation of our website and to provide you with basic services, such as logging in and managing your account.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website, providing information about areas visited, time spent on the website, and any issues encountered. This helps us improve the performance of Domusbet.
• Functionality Cookies: These cookies remember your preferences, such as your language choice or region, to provide a more personalized experience.
• Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and to track the effectiveness of our marketing campaigns. They may be placed by us or by third-party advertising networks.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our Services. For more detailed information about our use of cookies, please refer to our separate Cookie Policy.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods vary depending on the type of data and the purpose of processing.

Typically, we retain account information and transactional data for a minimum of five years after the termination of your account or the last transaction, as required by anti-money laundering and gambling regulations. Data collected for marketing purposes is retained until you withdraw your consent or object to processing. We periodically review our data retention practices to comply with applicable laws and best practices.

Your personal data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA) or other jurisdictions with comparable data protection laws. This may occur if our service providers or affiliated entities are located in such countries. When we transfer your data internationally, we take appropriate steps to protect your data to the same standard as it would be within your jurisdiction.

These safeguards may include reliance on adequacy decisions, standard contractual clauses approved by the European Commission, or other legally recognized mechanisms to provide an adequate level of data protection.

Domusbet's Services are strictly not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years old. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe that a child has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly, for example, via email or through a prominent notice on our website.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• Email: [email protected]
• Postal Address: [Please use our registered office address, which can be found in our Terms and Conditions or Company Information section.]

We will respond to your inquiries promptly and professionally.